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San Diego & La Mesa Auto Repair

Same Great Service

At Both Locations!

Mon - Fri: 7:00 AM - 6:00 PM
Sat: 8:00 AM - 5:00 PM

La Mesa Location

(619) 403-9426

7447 University Ave, La Mesa, CA 91942

Mon - Fri: 7:00 AM - 6:00 PM

Visit this shop

5

Long story short: this is a wonderful shop run by trustworthy mechanics. Long story: A couple months ago, I noticed the rear axle on my Jeep was floating about. Very dangerous. I called AAA for a tow and they recommended I take it to John's Automotive since it was the closest shop. After getting there, they told me they would take a look at it and get my Jeep back to me as soon as possible. The first thing that struck me was how friendly and personable the staff were. Throughout the repair process, they kept constant contact with me. They called me before they did anything and kept me informed every step of the way. They even found another issue, told me about it, and asked me if I wanted to have it fixed (most mechanics would do it and charge you anyway!). My Jeep was up and running again in no time. Then, recently, I noticed the same problem again. I took it back to John's Automotive to see what the deal was. After further inspection, they discovered that their original repair was inadequate and they should have done it differently. Instead of making excuses, they took responsibility for the mistake, communicated with all the specialty shops required, and made sure they got the job done right. For free. Even when I offered to pay for the work and time, they declined, citing that it should have been done right the first time and it was a learning experience for their shop (apparently this was the first time they've seen that specific issue). Talk about customer service. I would highly recommend this shop to anyone, and I do. This shop was originally just a random recommendation from AAA but it is now who I will be calling ANY time I have an issue with ANY of my vehicles. These guys understand that their customers just want good, honest service -- and they deliver.

5

I've never been to a better auto care place! These people rock.

5

I was very impressed with the service I received at John's Automotive. Everything was done over the phone and Bryan (the one that I talked to the most) was more than helpful. He made sure I knew everything that was going on through the whole process and he went through the costs of each thing I would be paying for. I had the car at the shop when it opened and it was done before the work day was over; quickest service I've ever seen. Another thing they were great about was allowing my friend to pay over the phone because he was out of state at the time and all I had to do was walk in, get the keys and I was good to go. I'm not from San Diego and I was super cautious about who I had work on the car but I trust John's Automotive completely and I would definitely recommended. As a girl that knows nothing about cars, it was a relief to know I wasn't getting tricked into getting a bunch of unnecessary fixes.

5

Took my Mercedes Benz in for muffler work after being highly recommended. I can tell you that they have great customer service and their prices are very reasonable. Oh and the work! Let me say there is a reason why they were highly recommended.

5

John's Automotive has the friendliest staff and what I know to be the most honest mechanics. John's staff is knowledgeable, fair, and has great customer service experience. I have been taking my vehicles to John's Automotive Care for six years now. Not only do I have my cars services here but so does my mom, brother and sister and some friends as well. Don't shop around - GO TO JOHN'S!

5

John's Automotive did a great job on my car! Jason Scmitz was my mechanic who helped me replace my clutch. He did a great job, and finished everything in a timely manner so I didn't have to go days on end without a car! Thanks guys!

5

Ok, I'm going to say it. I love my mechanic. Or to be more correct, the entire staff of my mechanic's shop. Find this slightly inappropriate? Well, I don't...not after what this shop has done for me!Finding Brian and his team when I first moved to San Diego a year ago was probably the best thing I did. More times than I can count he has come to my rescue for little things like having one of his techs (shout out to Jon Jr here) fix my center counsel that my friend ripped off unknowingly (he even found the screws that flew all over the car and just put it back together for me!!!) to fixing my more major problems like when my axle boot decided to explode and spray grease all over my catalytic converter. And the best part is that he always helps with an understanding that this chick works at a non-profit and she aint got no money!I probably drive Brian nuts with my panic and my constant phone calls of 'why is it doing this?" or "Um, something else is wrong with my car now..(sigh)." But you'd never know it because every time he patiently sits on the phone with me to figure out what I'm freaking out about and always gives me an honest answer as to whether I need to bring it in or whether it's something I can deal with until later.What it comes down to is that there is no better place in SD to take your car. Period.

5

They replaced a belt and when it went bad during warranty while I was in another state they covered all repair cost.. Nothing out of my pocket.. You can't ask for any better service than that!!!

5

These guys were helpful and really nice, very personable. They worked around my schedule and made me feel at home. They diagnosed my car battery troubles and were just overall awesome. I'd highly recommend them to anybody with car troubles. I felt like a valued customer and they are definitely going to be the first place I call for any car troubles from now on.

5

John's Automotive has been servicing our business and personal vehicles for the last six years. The location is very convenient to our home, biz, and Kaiser Vandever if we're stuck there for something. John himself is very personable and takes a lot of pride in doing a great job. The office staff and technicians are helpful and excellent at keeping you updated on your vehicle's progress. Their prices are very fair, they can get you in quickly if it's a pressing issue, and they're able to provide dealership-quality service on quirky car issues at a much lower cost. They look at the things that you would see as a problem as more of a challenge and they will not rest until they get it fixed. Go to John's!

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