I went to John's Automotive Cares because I guessed that my car might have a problem in the transmission.
I asked them to diagnose my car and to contact my warranty company before carrying out the process.
They told me that they know how to do and I was relieved.
They gave me a report that a part of transmission was out of order but the part could only be fixed in the dealer shop.
After that, I came across two big problems.
1. Their diagnosis report was fail.
I went to the dealer shop service center and told them about the report that John's Automotive Cares made for me.
The dealer service center reported that there was no abnormal thing over my car.
They thoroughly double-checked my car for two days which would've been one day without the false report.
That means I wasted 130 dollors for John's Automotive Cares and my precious time.
2. John's Automotive Cares doesn't do with my warranty company properly.
The shop told me that they would contact my warranty company about the payment.
Actually, they did, but not correctly.
The shop told me that they made a lot of calls to contact the warranty company but was not able to get through the man in charge.
Because I needed may car, there was nothing but paying the cost by myself.
Later, I made a call to the warranty company to claim the issue and to complain the unease of the process.
But, it was easy to contact the warranty company and they told me that there was no record of calls from John's Automotive Cares.
The manager of the warranty company told me that the repair shop just took advantage of me.
1. I don't think John's Automotive Cares is professional. The gave me a false report.
2. I don't think John's Automotive Cares cares about the customer. They just took a easy way to get money from the customer.