I’ve been a loyal customer of John’s Automotive for over 15 years, and they continue to earn every one of my five stars. After trying repair shops from North County to Chula Vista to El Cajon, this is the place I trust completely. Their service reps are always knowledgeable, cordial, and professional. The rep who wrote up my recent service order communicated clearly from start to finish and kept me fully informed throughout the repair process — something I truly appreciate. The mechanics here are skilled, thorough, and dependable. My car is always serviced with care, and I leave with full confidence in the work performed. I’ve recommended John’s Automotive to my family members and friends over the years, and they’ve all had the same great experience. John’s Automotive has been my go‑to shop for more than a decade, and they continue to deliver outstanding service every single visit. Highly recommended.
Reviews
Thank You to Our Loyal Customers for Making
John's Automotive Care
Your Favorite Mechanic On
I have been a customer with John’s Automotive Care since 2019 or 2020 and have received excellent service every time. I would like to give a special shout out to Neil and the staff at the Riverdale location for their Great!!! Customer service. I have not been disappointed with the service I.’ve received including the friendly gentleman who provides the shuttle service!
As a woman, I am so happy to have found this place. My spouse is in the military, so every time we move, we begin a new search to find an honest shop that won’t take advantage of a female with limited auto skills while he is deployed. When my car was getting maintenance here, they made a mistake. They let me know right away (I didn’t have to discover it myself!) and handled the fix very professionally. It is so refreshing to find honest people!
SIMPLY THE BEST!!
Knowledgeable and friendly staff that provides honest feedback without any high-pressure sales tactics.
Thank you for the wonderful review, Steven! We're glad you had such a positive experience with our knowledgeable and friendly team. We believe in providing honest recommendations, clear communication, and quality automotive care without unnecessary pressure. It's great to hear that our approach stood out to you during your oil change and filter replacement services. We truly appreciate your trust and support and look forward to helping you with your future automotive maintenance needs!
I unexpectedly needed to have my car towed, and before the tow truck arrived, they called me for information with friendly service. This attention was unexpected and was a sigh of relief. From beginning to end, caring, detailed service. Pricey, but well taken care of.
Thank you for sharing your experience, Lisa! We understand how stressful it can be when your vehicle unexpectedly needs to be towed, and we're glad our team was able to provide some peace of mind from the very beginning. Providing friendly, attentive, and thorough service is something we take great pride in. We also appreciate your honest feedback regarding pricing and are happy to hear you felt well taken care of throughout the process. Thank you for trusting us with your vehicle!
After a long stressful 11 month deployment, Neil and GM Bryan took care of my needs. God bless their soul. Your professionalism was amazing and the positive energy I felt when I walked in was a blessing. I will recommend all of my military buddies to go here for any car repairs from now on! In the Navy we say to you guys: BZ Bravo Zulu!!!
Thank you for the incredible review, Samuel, and thank you for your service! We're honored that Neil and Bryan were able to provide such a positive experience following your long deployment. We understand how important it is to have a team you can trust, and we're glad their professionalism, welcoming attitude, and attention to your vehicle's electrical repairs made a difference. We'll be sure to share your kind words with both of them! Your recommendation to your fellow service members means so much to our entire team. Bravo Zulu to you as well, and thank you again for your service!
i needed an oil change and had a check engine light . the shop seams very thorough which may cost more but my Mini is purring like a kitten
Thank you for taking the time to share your experience, Dan! We're glad our team was able to address your Mini's oil change and check engine light concerns and get it running smoothly again. We believe thorough inspections and careful attention to detail are important for identifying potential issues and helping our customers make informed decisions about their vehicles. We appreciate your feedback regarding pricing and are happy to hear your Mini is now purring like a kitten! Thank you for trusting our team with your vehicle!
I didn’t like that they don’t notice any of the other problems happening with my car. My car’s power steering is leaking and none of that was mentioned during their inspection of my car (inspection alone was 220$). The report they gave me was lackluster, I was expecting they’d give me a detail report with images of what they saw was wrong with my car. I also had to get my car towed there and they would not call or text me with updates, I had to call them every morning.
Amazing service! Very honest and kind people working here. Neil was extremely helpful and knowledgeable about the issues with my car and even though the issues exceeded what they were able to do at the shop he gave me great recommendations to shops they trust to work with and in the event i decided to purchase a new vehicle instead he let me know about the used car inspection service they offer to ensure i purchase a well running used car. Will definitely be returning if i ever have any car issues again. Thanks John’s Automotive Repair!!
Thank you for the wonderful review, Cameron! We're glad Neil took the time to explain your vehicle's issues and provide honest, helpful recommendations, even though the repairs were beyond what our shop could handle. At John's Automotive Repair, our goal is always to help customers make informed decisions and guide them toward the best solution for their vehicle. We're also happy Neil could share information about our pre-purchase inspections if you decide to purchase another vehicle. We'll be sure to pass along your kind words to him. We truly appreciate your trust and look forward to helping you again!
