Thank you for a Great Experience!!

As usual, Justin and the entire team at John's Auto care did a fine job. That's why I keep bringing my Mercedes here for service.

Great customer service

Fast, friendly and reasonably priced

I have always received very good service from you. Thank You for your kindness and support.

Elite '2020 Elite '2020 I didn't think I would end up hearing from John's Automotive again because a lot of auto places will not try to fix the problem when you complain about something, but Erika reached out to me early in the week to try to rectify the situation. She listened to my complaint and told me they would try something else to get the issue with my rear struts fixed. They were able to get my car in pretty quick considering the recent events and kept me updated on the progress of my car. They did end up fixing my rear struts and charged me the original amount which I'm happy about. Thank you Erika for being awesome throughout this process and because John's Automotive is willing to make sure your 100% satisfied they have definitely made me a lifetime customer. Comment from John E. of John's Automotive Care Business Owner 3/19/2020Trey, thank you again for your patience and cooperation during this process! Our customer's satisfaction and vehicle safety is our #1 priority. Thank you for giving us a chance to making the situation right, we appreciate the kind feedback and look forward to working with you again! Read more I made an appointment for Friday morning to have my rear shocks replaced and I came here hoping I would save a few dollars from what the dealership was going to charge me to have it done, but man do I wish I would have just taking my car to the dealership. The estimate for both my rear shocks to be replaced with an alignment was $540, so a bit cheaper than the dealership so I agreed to have it done here. First thing, the staff is friendly and accommodating more so that any other place I have been but when it comes to fixing my car they dropped the ball. Once I got the call about my car mid afternoon that my shock bolt was seized in the knuckle in one of my shocks thats when things went downhill. They told me because it was seized that it would cost an additional $750 in labor just to have it replaced (that's more than the dealership estimate to have both replaced), which of course is ridiculous. So in total my bill would have been $1300 to have rear shocks replaced. It seems this mechanic or shop just didn't have the right tools to fix my car and wanted to up-charge me to cover the cost to get the tool they needed to un-seize the bolt. I of course declined the service because I'm not paying an additional $750 for labor. I was then told that my vehicle may would not drive the same if I did not have both of them replaced. Well of course its not going to drive the same, you guys only replaced the left rear shock versus both because you wanted to charge an extreme amount for labor just to have it replaced. So in short I paid $402 to have one shock replaced with an alignment but now I have to go back to the dealership to have my car fixed and another alignment done because Johns automotive wanted to charge me a ridiculous amount for labor after the fact. I would definitely not go back because I have to spend another day getting my car fixed elsewhere and will end up spending more than the original estimate from the dealership because of this. Read more

Everyone was so informative, helpful and friendly! So glad I found this place!

I found the folks at John's Automotive to be extremely helpful and friendly, as well as accommodating. They conducted a thorough inspection, most of which was routine in the service I chose. But I felt they went beyond and were honest. I drove off feeling secure and satisfied. Until the next service, thanks! Comment from John E. of John's Automotive Care Business Owner 3/17/2020Kelly, thank you for the great review! It means a lot to know that you left our San Diego location feeling secured and satisfied with the services you received from us! It was a pleasure assisting with your vehicle inspection and routine service. Please let us know if there's anything we can do for you next time! Read more

Very Professional. Excellent Service by Technician and Reception. I will return.

I made an appointment for Friday morning to have my rear shocks replaced and I came here hoping I would save a few dollars from what the dealership was going to charge me to have it done, but man do I wish I would have just taking my car to the dealership. The estimate for both my rear shocks to be replaced with an alignment was $540, so a bit cheaper than the dealership so I agreed to have it done here. First thing, the staff is friendly and accommodating more so that any other place I have been but when it comes to fixing my car they dropped the ball. Once I got the call about my car mid afternoon that my shock bolt was seized in the knuckle in one of my shocks thats when things went downhill. They told me because it was seized that it would cost an additional $750 in labor just to have it replaced (that's more than the dealership estimate to have both replaced), which of course is ridiculous. So in total my bill would have been $1300 to have rear shocks replaced. It seems this mechanic or shop just didn't have the right tools to fix my car and wanted to up-charge me to cover the cost to get the tool they needed to un-seize the bolt. I of course declined the service because I'm not paying an additional $750 for labor. I was then told that my vehicle may would not drive the same if I did not have both of them replaced. Well of course its not going to drive the same, you guys only replaced the left rear shock versus both because you wanted to charge an extreme amount for labor just to have it replaced. So in short I paid $402 to have one shock replaced with an alignment but now I have to go back to the dealership to have my car fixed and another alignment done because Johns automotive wanted to charge me a ridiculous amount for labor after the fact. I would definitely not go back because I have to spend another day getting my car fixed elsewhere and will end up spending more than the original estimate from the dealership because of this.