We are using a new software program in our shop. It has some really interesting capabilities which will make us more efficient and bring added value to our customers. But it’s new software, and we have to learn how to use it. It’s not always pretty. The temptation to go back to the old ‘known’ way of doing things is strong. However, nowadays, there is rapid progression in how we do everything. It’s very evident in the automotive industry. We are very dependent on our vehicles because our lives are busy. Therefore, we need our vehicles. If someone had told me when I was sixteen years old that I would have a small computer in my pocket that acted as a phone, game board, internet connection and a myriad other things, my first question would be, “What’s an internet?” Those portable information centers allow us to be busier and receive more information than any human in history – all without actually “speaking” to anyone. We can now send you a picture of what is malfunctioning on your vehic ... read more