Same Great Service At Both Locations!

Mon - Fri: 7:00 AM - 6:00 PM
Sat: 8:00 AM - 5:00 PM

La Mesa Location

(619) 403-9426

7447 University Ave, La Mesa, CA 91942

Mon - Fri: 7:00 AM - 6:00 PM

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THANK YOU TO OUR LOYAL CUSTOMERS FOR MAKING

John's Automotive Care

YOUR FAVORITE AUTO MECHANIC ON

Nextdoor


5

Professional, honest and respectful.. thank you

5

Thank you so much for letting me know ahead of time that the smog test would take a little longer for my 1999 vehicle. And thank you for the rose since it was Valentine's day!

5

Awesome place to do business with! Prompt, courteous, and trustworthy.!

1

I am appalled reading the reviews about their customer service. I truly hope that the disrespect and sexism I experienced on that morning was a fluke and will not happen again. From the moment I walked in, Justin treated me as if I was stupid, or irritating, or both. I had an appointment, I was on time, and I explained the situation to him. I am very surprised to see people saying Justin has great customer service skills - he treated me like I was a stupid female, even saying a derogatory comment under his breath to the employee sitting next to him, to which his colleague replied, "Well now, that sounds like you are speaking about all women, I wouldn't say that..." - with me literally sitting right in front of them in the chair. I had clearly explained the issue, repeatedly, and he kept telling me they do not provide bodywork when I kept saying it was not for bodywork, but for an inspection, and we were referred by AAA. But then when my husband showed up five minutes later and said the SAME thing, he smiled, shook my husband's hand, and offered him a free calendar (with beautiful women next to cars, of course). I was appalled. I have never experienced someone treating me so disrespectfully from the moment I walked in. Maybe he had a bad morning, maybe he had a difficult situation in his personal life, I have no idea. But it was clear that he was not happy to serve me. I would have taken our car elsewhere but at that point my husband and I agreed to just get it done. The sad thing is that my husband offered to write this review, because we both know my comments could be dismissed because of my gender. I ended up deciding to write this myself because I feel I need to speak up about my experience and use my voice. I've never needed to write a review like this, and I don't wish to insult. I do not wish to sabotage Justin - it sounds like most of the time he is very respectful - I just wish I could have experienced the same customer service that others have. I truly hope that whatever was the matter with the customer service that day can be dealt with, and that this does not happen again. Comment from John E. of John's Automotive Care Business Owner 2/22/2019Hello Marissa, Thank you for taking the time to write a very thoughtful review of your experience at our shop. I am very sorry that it was not a positive experience for you. We strive to give excellent customer service to all of our customers and it sounds like we did not do a good job of that on your visit. Your feedback has provided us an opportunity to discuss with our entire team how to make sure something like this does not happen again. I would like to speak with you directly to hear more about what happened. My manager Bryan called your husband a couple of times starting Thursday and was unable to connect with him. We called him since that is the only phone number that we have. Bryan left his cell phone number in your voicemail so that you can contact him directly. Please give us a call at your earliest convenience. You are welcome to call any time even if it is over the weekend. If you would like to talk with me feel free to ask Bryan for my cell number or you can email me at . Again, I apologize and appreciate you giving us your honest feedback. Contrary to what you experienced on your visit we pride ourselves on doing a good job of listening to all our customers. Read more

5

Great service. Very helpful and accommodating staff. Prices are so reasonable. My only regret is not knowing about John's Automotive Care earlier!

5

Great Service at the right price!

5

A lot of work was done for a great price! Car is purring like a kitten! Thank you!

5

One of the best mechanics I have ever been to. They are all very professional, informative, inexpensive and SUPER nice. They were very thorough when returning my car, and to top it off they even gave me a rose for valentines day. Will definitely be coming back and referring them to friends and family.

5

One of the best mechanics I have ever been to. They are all very professional, informative, inexpensive and SUPER nice. They were very thorough when returning my car, and to top it off they even gave me a rose for valentines day. Will definitely be coming back and referring them to friends and family. Comment from John E. of John's Automotive Care Business Owner 2/21/2019Vanessa, thank you for taking the time to share your feedback with us!! We're glad we could help with your vehicle and that you enjoyed the rose we gave you. We look forward to working with you again! Read more

5

Any car trouble.You will get great service at the right price!

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