Regarding my 2001 Buick Park Avenue with 198 plus thousand miles: They always fix what is broken, advise what's going to break in the future, (so I can plan ahead), make available transportation, snacks, coffee, tea and water (chilled or room temp!), they greet me cheerfully and interact cheerfully with one another. It's my go to place for car stuff and if I were a single woman, these would be my car peeps. Period. Thank you team for your great care. And oh, yeah.... one more thing, they walk me to my car when it's all ready to drive away, restored. :-) Five star? Yes.