No stars. I took my Dodge truck in for repair and was promised i would have a new truck running and exceptional on the road after paying over $4,000.00 for them to work on it. This was parts and labor. After 2 weeks, a ticking sound was coming from the engine and they told me that I would have to pay an additional $5,000.00 for a new engine. The truck was not driveable and they did NOTHING to make the mistake right. I have never been so taken advantage of by anyone in my years working with a service department. It has been months since this happened and there has been no attempt to right the wrong. I hope they read this and they at least try to refund my money. I am very upset. The reason I took it to them in the first place is because my mother who is 84 years old takes her older car for oil changes. Because I lived in Iowa, I had no other recommendation. I took a big chance and it was a horrible experience for me and my elderly mom. Never have I been so upset after months, I am posting this because there has been no resolution from any of the service managers there. It is only fair to say that they owe me for the money I spent with them. Do they read these posts? That is going to be the telling factor on the honesty of the business. Will they make it right? ***Review update***I am happy to say that John's made every attempt to help us. They did care enough to get back to us, Due to a lack of communication, the owner had no knowledge that anything had gone wrong until our post. Although we cannot replace the truck, we can know that this company cared enough to make sure they gained our return business back.
Anna, I appreciate you taking the time to talk with us the last couple of days as feedback from our customers is very important to us. I am very sorry for our communication issues that we had on our end when your problems started back in November. As you now know we have solved those issues so that this will not happen again. Thank you for giving us the opportunity to make things right with you and your mom. I know we can't completely undo the problems our poor communication caused you but moving forward we will make sure to take GREAT care of both you and your vehicles. Once again I apologize for not living up to your expectations.
- John's Automotive Care