Expect a lot of push back on warranty returns, especially from Chris. I had a brake job, performed by this shop last year, April 2014, replacing both front and rear pads, and rotors machined; brake fluid flushed, and so forth (your typical/standard brake job). The problem: both inner rear pads wore down to 1 mm. I called the shop, and explained everything, and this is where all the push back started. Chris asked for my mileage, and said I was at the warranty limit, 24k. Um, sorry bud, actually I'm still within the limit with 1k miles to spare (push back #1). I also told him that I've since relocated to Orange County, and he instructed me to call Napa customer service line, which is on the back of my receipt, and find the nearest shop to repair my pads. Upon closer inspection, I find that the Napa nationwide warranty, listed on the back of my receipt is only valid for 1 year/12,000 miles, not the 24 month/24,000 miles nationwide that this shop says. To make matters worse, I called the shop nearest to me, and they proceed to inform me that brake pads are not covered under the warranty. I call JAC back a few days later, and spoke to Bryan, He confirms what I was told that brake pads are not covered under the Napa warranty, and tells me that he'll honor his 24 month/24k, and will warranty out the pads. I drive down two Saturdays ago, arriving early for my appointment at 8:30, and have the misfortune of being serviced by Chris. The first thing Chris asks me is, "are you still under the warranty mileage (push back #2)?" Of course I am, Chris - why would i waste your time, let alone mine?? (Btw, a simple "good morning" would have been more proper, then to question my warranty status first thing in the morning). Here's, where things go completely south: my car gets inspected, and Chris tells me I need new calipers without even looking at me in the eye (bear in mind: i waited for my car the entire time inside the waiting room, since I have nowhere to go, since I drove all the way from OC, so we're having a face to face conversation). What compounds the problem is he doesn't even explain why I need new calipers. Perplexed, I told him the car is not pulling to one side, so how does he know I need new calipers. He says it wouldn't pull because rear calipers don't pull when they fail. Well, that's contrary to what repairpal.com says. He also said that when there is a 3 to 4mm difference in pads, that's when you know rear calipers need replacing (according to him, my outer pads were at 4mm, and inners were at 1mm, thus 4-1 = 3). Okay, but both sets of pads on both sides are worn equal, 4mm outer/1mm inner. That's a red flag, buddy. How often do both calipers fail at the exact same time? That's like both rear shocks, failing at the exact same time, or both headlights burning out, needing replacement at the exact same time. It just doesn't happen. Not satisfied with the explanation at all. Next Chris proceeds to tell me that I also need new rotors (again, no explanation - I had to ask questions, drawing him out), So, I asked what are the thickness of my rotors at currently?According to him they are below minimum thickness, .53, and .52, No problem, I asked if I could see the rotors, since every rotor is stamped with a minimum mm thickness. He tells me that only some manufactures stamp there rotors, but most don't (push back #3). I also didn't like how Chris tried to tell me that his shop shaves rotors down anywhere from .10 to .12. I told him that with my last brake job (in April), according to my receipt, they shaved the left rotor .03, and I showed this to him as i had the receipt with me. He quickly changed his words to "well, we shave anywhere from .06 to .10?" Well, which is it? In the end, my brake pads were replaced under warranty, despite all the push back. I also reluctantly replaced my rotors, but buyer beware, regarding warranty returns at this shop, expect some wrangling, which is unnerving.