Well, after a two-year relationship with John's Automotive, I am breaking up with them. Apparently "preventative maintenance" is a bad word. Let me start by saying that I drive less than 3000 miles a year. After purchasing a used vehicle I brought it in two years ago for some much-needed maintenance and told them to spare no cost. Inspect it top to bottom, back to front, up and down. I even told them the brakes were squeaking and driving me nuts. "Perform a 70,000 tune up and inspection"! Though the vehicle didn't have 70,000 miles on it. I picked it up thinking that any issues were addressed. I specifically asked about the brakes and they said that the car didn't need them. Fast forward to 3 days ago. I take my car in for an oil change and tune up. I was told by the mechanic that I was way overdue for maintenance and didn't even need to be there. I reply "I insist" and walk away with a $303 estimate. Fast forward 2 2 days ago. I get a call from John's Automotive stating that my estimate has gone from $303 to $3,800, because the drivetrain was that bad and the brakes, pads and rotors are bad! This was my "What..... wait" moment. If the belt was so bad it should have been caught two years ago. And brakes just don't disintegrate in 2 years. This stuff should have been done two years ago. I realize that these are fixes that need to be done. If it's broke and needs to be fixed, to be safe. Then come into play the estimate with the recommendation of replacing the windshield wipers. Come to think of it, they should have been replaced two years ago as well. Thank you for the free windshield wiper blades today and thank you for a discount in labor for the drivetrain....but I will not be back. Apparently there is zero communication between the front desk staff and the mechanics. This makes me wonder, what did I overpay for before? Was the work that was done previously on my other vehicles really done and was the job satisfactory? Don't let the glossy exterior, free water, snacks and free rides home fool you. There is only one word that I can use to describe my experience....."Inept".