I never write reviews for anything and I think this is truly needed. For anyone else who gets major anxiety taking their car in, this place is seriously where you need to go. They even have a shuttle you can take M-F (if you're within a certain mile range) which helped so much. I went in for an oil change and brake inspection last week. This week I went in so they could diagnose a few other issues I've been having. Aaron called me multiple times throughout last week and this week every step of the way on what the mechanic found. He seriously explained things so well to me. As someone who is not super well versed in cars I cannot tell you how much that helped. They didn't do any work on my car until I understood what was going on and I said it was okay. I ended up needing extensive and expensive work to be done that may not be worth it. Aaron called me to discuss it and was even willing to talk to my brother about it too (I wanted a second set of ears) which I truly appreciate. Although I need more work, the breaks do work great now. After both services they emailed me a very detailed and extensive report including pictures with arrows that point to what they explained to me. The report also has pictures of any damage on your car and then three categories - things they checked that are okay, things that may need attention soon, and things that need attention now. They even wrote a narrative note with pictures of the issues they found the past two days. My brother and dad work on cars themselves (out of state unfortunately) and even they were very impressed with how thorough they were. From their standpoint too the pricing was actually very reasonable. I can't thank Aaron enough for taking the time and multiple phone calls explaining everything and to the mechanics who worked on my car - Jose L and Ben D
Hey there, Stephanie ! Thank you for the 5-Star rating and for sharing your experience with us at John's Automotive Care. Supreme customer service, honesty, open communication, safety and quality auto repairs are some of our most important values. We're proud of our hard working staff and are happy to have helped get you and your vehicle back on the road in a timely manner. Please let us know if we can help care for your future automotive essentials in any way. Take care!
- John's Automotive Care